Privacy Policy

This is a privacy policy for users of the Hydropower Extending Power System Flexibility (XFLEX Hydro) project website ( This website is managed by the International Hydropower Association (IHA Ltd).IHA is committed to protecting and respecting your privacy. We will always comply with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR) when processing your personal data.By providing your personal information through this website you agree to the collection, storage and use of your personal information by us in accordance with this Privacy Policy. Further details on the GDPR can be found at the website for the Information Commissioner ( For the purposes of the GDPR, IHA Central Office is the “controller” of this personal data. We reserve the right to amend this Privacy Policy from time to time without prior notice. You are advised to check this website for any amendments to the policy.

What information do we collect about you? For website users, personal information collected may include your IP address as well as contact information if you have completed a form and opted in to receive email communications.

How will we use the information about you? Personal information is stored and processed in accordance with the GDPR. We will not disclose your personal information to third parties, with the exception of service providers or sub-contractors providing data processing services to IHA, unless you agree in advance for this information to be shared.

How we protect your personal data We safeguard your personal data to protect it from misuse, unauthorised alteration, loss or destruction. Most information is transmitted by email and is stored on our computers or secure paper based filing. Our computers are safeguarded by anti-virus software. We will hold your personal data on our systems only for as long as is necessary to comply with our legal obligations. We will notify you in the event of any breach of your personal data which might expose you to serious risk. All financial information we hold for you will be securely destroyed once it is no longer required. Your data may be transferred between the United Kingdom and data processors in and beyond the European Union, but this transfer will always be undertaken in a secure way in accordance with applicable data protection laws and regulations.

Access to your information and correction You have specific rights in connection with personal information: to request access to your personal information; to request correction of the personal information that we hold about you; to request erasure of your personal information; to object to processing of your personal information where we are relying on a legitimate interest; to request the restriction of processing of your personal information; to request the transfer of your personal information to another party and the right to withdraw consent.  If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service.

CookiesCookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.  You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However some of our website features may not function as a result.

Other websites When you visit other websites linked to from this website you should read their own privacy policies.

Changes to our privacy policy We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 26 September 2019.

How to contact us If you have any questions about our privacy policy or information we hold about you, please contact us: by email: by post: IHA Central Office, 6th Floor Suite C, No.1 Canada Square, Canary Wharf, London E14-5AA, United Kingdom.